JCB

Fleet management through connected technologies

JCB partnered with Atomic to redesign its global fleet management system, LiveLink, transforming it into a scalable, data-rich platform capable of handling complex telemetry across thousands of machines. The result is a mission-critical system used by over 83,000 users worldwide, enabling customers to optimise performance, reduce downtime, and make smarter, more sustainable decisions on the ground.

520k

connected assets globally

1M+

telemetry records ingested daily

83k

active users across construction and infrastructure projects

A collage of various mobile and web app screenshots displaying maps, charts, asset tracking, case details, forms, and location data interfaces, organised in a grid pattern on a black background.

The challenge

Transforming a legacy platform into a global telematics powerhouse

JCB’s existing LiveLink platform needed a fundamental overhaul to support modern fleet management at scale.

With machines transmitting massive volumes of real-time data from multiple sources, including different hardware types and inconsistent data formats, the challenge was twofold: build a platform that could ingest, clean, and interpret these complex datasets, and deliver that information in a way that was meaningful and accessible to users ranging from on-site operators to senior asset managers.

All this had to be delivered across web, iOS, and Android platforms, with performance and usability at global scale.

Screenshot showing a dashboard with analytics charts and metrics on two devices: a smartphone on the left and a desktop web browser on the right, both displaying similar data and interface elements.

A yellow JCB excavator loads dirt into a dump truck at a construction site, with a cloudy sky in the background. The excavator is positioned on a mound of earth.

“

Atomic helped us translate our ambition into a solid technical plan. Their advice gave our internal team the insight they needed to scale fast and optimise spend.

General Manager

JCB

Four mobile app screens display a fleet management system with equipment lists, operator checks, issue reporting, asset details, and daily checklists on a yellow background.

The solution

Engineering a connected, scalable system for precision fleet control

Atomic led a comprehensive product strategy, UX design, and technical re-architecture of the LiveLink system.

Built on cloud-native infrastructure, the platform ingests high-frequency telemetry data from over half a million machines, covering GPS location, fuel usage, CO₂ emissions, usage metrics, and maintenance status. Advanced machine-led algorithms were implemented to interpolate incomplete data and detect patterns, enabling the system to surface early warnings for potential faults before they cause downtime.

The intuitive user interface allows users to customise reports, filter key metrics, and visualise fleet-wide performance in real time. With fully integrated mobile apps for iOS and Android, operators can report faults instantly, track machine usage on the go, and collaborate seamlessly with maintenance teams.

A smartphone screen displays a notifications page. Alerts include a “Security Alert” about a departure from Scotland and a message that a requested data report is ready to download. Options to “Mark all as read” are shown.

A man wearing a yellow hard hat sits in a vehicle, looking at papers. A notification on his phone reads, CASE – #234567, detailing an assessment update for an asset issue via LiveLink.

A collage of web application dashboards shows charts, maps, case details, notification settings, task lists, and various data visualisations with a yellow and white colour scheme.

Three smartphone screenshots show a fleet management app with a map, asset details, and analytics graphs. On an orange background, bold text reads: Increase Uptime, Reduce Admin, Make Better Decisions, with brief descriptions.

The outcome

A smarter, more sustainable future for global fleet operations

The new LiveLink platform is now deployed across JCB’s global customer base and is actively used on major infrastructure projects including HS2, where it helps partners like Balfour Beatty track emissions and increase operational efficiency.

By transforming raw telemetry into actionable insight, the system enables real-time visibility, predictive maintenance, and smarter deployment of idle machinery.

From enhanced sustainability reporting to reduced downtime and cost savings, LiveLink has become an indispensable tool for modern fleet management, delivering value at every level of operations.